Invitation - Ivy

Most orders for save the dates or invites will be completed within 1 week of purchase assuming the design is approved within a day or two.

Please see shipping tab below for shipping times

Within Australia:  

Flat Rate (default) : 2 - 8 business days - tracking included
Express Post: 1 - 2 business days (may take 3 business days to remote areas)

International:  

We send international mail by Australia Post.  There are multiple options at checkout with trade-offs between speed and price:

Standard: Includes tracking - 6 - 12 business days
Express: Includes tracking - 4 - 8 business days
Courier Express: Includes tracking - 2 - 5 business days

Please note that the above shipping times are estimates and we cannot guarantee delivery within these timeframes.

Note for New Zealand customers: NZ is the only country as far as we are aware that may have issue with wood products passing quarantine. If you purchase with a delivery address in NZ we will be in contact with you via email to confirm if you are ok with the risk that you may be charged fumigation fees to collect your order.

Do you send a design proof?

Yes, we send a design proof for all orders for you to review before going to production (unlimited free changes).  We will be in contact via email within 1 business day of placing the order – please check your spam folder.

Can I change the order of the text, change or add words?

Yes, all text is customisable and you may add/remove lines.  Please include what you would like in the personalisation box and we will fit it as best we can.  Further modifications can be made after we send you the initial design proof via email

Can I change the font or images or mix and match from other designs?

Yes, all fonts and image elements can be changed or swapped from other designs

I have created my own design – can you use it?

For sure – please email what you have to hello@stringybarksupplies.com
and we’ll make sure it’s suitable for printing (most designs are, but some may not).

Can the card backing be altered?

Sorry, we cannot modify the card backing

Have another question?

Feel free to give us call or shoot us an email and we'll be happy to help out.

At Stringybark Supplies we take great pride in the craftsmanship and quality of our wood slice products. We understand the importance of your special day (and how stressful it can be to organise) and strive to ensure our process is as smooth as possible and that our products exceed expectations.

Should you find that your order does not meet your satisfaction, whether in terms of quality, design accuracy, or any other aspect, we are committed to making it right.

If there's any problem with your order, for any reason, please get in contact with us and our priority will be to back to you with a solution asap. 

We promise to handle your claim with the utmost care and do everything in our power to ensure your complete satisfaction.

At Stringybark Supplies, our commitment to the environment is at the heart of everything we do. As a responsible and eco-conscious business, we exclusively use introduced and invasive species of wood, as well as trees that have fallen naturally for our products. This approach helps protect native ecosystems, promote biodiversity, and ensures that no living trees are unnecessarily cut down.

By focusing on the utilization of non-native, invasive wood species, and naturally fallen trees, we actively contribute to the restoration of native habitats. The removal of invasive species allows native flora to thrive, creating a healthier and more balanced ecosystem for the local fauna. This approach not only ensures the sustainability of our products but also aids in the preservation of our planet's natural resources for future generations.

Our environmental statement goes beyond just sourcing the right materials. We are also committed to implementing sustainable practices throughout our operations, from responsible harvesting methods to minimizing waste and reducing our carbon footprint. In line with our eco-friendly approach, we use environmentally-conscious packaging materials, such as plant-based packing peanuts that are home compostable. These materials minimize our impact on the environment and help customers reduce their waste.

At Stringybark Supplies, we take pride in offering high-quality, environmentally-friendly products that our customers can feel good about. By choosing Stringybark Supplies, you are not only investing in exceptional products but also supporting a business that cares deeply about the environment and our planet's future.